Privacy Policy

Introduction

At Model Run, your privacy is important—but your usage of our services is governed strictly by these terms. This Privacy Policy describes how we collect, use, and share your data when you use our platform, website, or services (collectively, the "Services"). By using the Services, you consent to this policy in full. If you disagree with any part, please discontinue use immediately.

Use of the Services is also governed by our Terms of Use, which incorporate this Privacy Policy. Continued use after changes constitutes acceptance.

What This Policy Covers

This Policy applies solely to Personal Data we collect via the Services. "Personal Data" means data that identifies or relates to an individual. Third-party data handling (outside our control) is not covered here. We disclaim liability for third-party models or integrations. You are responsible for how you use or store inference results.

Personal Data We Collect

• Contact Data: Name, email, company
• Billing Data: Payment details via third‑party processors
• Device & Usage Data: IP, browser, API usage metrics (token counts, latency), timestamps
• Geolocation: Approximate location via IP
• Employment/Social Data: Only if you apply or connect profiles
• We do not knowingly collect data from minors under 18

Sources of Personal Data

• Data you provide via forms, API signup, or email
• Automatically via cookies or similar tracking
• From service providers (analytics, cloud, etc.)

How We Use Your Data

We use Personal Data strictly to operate, improve, and support our Services, including billing, authentication, analytics, and compliance. We do not sell your Personal Data. Aggregated and anonymized data may be used internally.

How We Share Your Data

We may share Personal Data with:

• Infrastructure and GPU providers
• Analytics tools
• Payment gateways
• Legal authorities, if lawfully required

In event of a business transfer (e.g. merger), data may be transferred under successor privacy terms.

Cookies & Tracking

We use essential, functional, and performance tracking to authenticate sessions, manage usage, and improve performance. You may disable cookies, but some services may not function fully.

Data Security

We apply industry-standard safeguards. However, no system is 100% secure. By using the Services, you acknowledge this and waive related liability.

Model Inference Data

For your privacy and security, we do not store prompts, completions, or any inference data after your request is processed. All model inputs and outputs are processed in real-time and immediately discarded. This ensures your sensitive data remains private and is not retained on our systems.

Data Retention

We retain data as needed to provide the Services, for legal obligations, or resolve disputes. Anonymized data may be kept indefinitely for business insights.

Disclaimer & Limitation of Liability

To the maximum extent permitted by law:

• Model Run disclaims all liability for damages (direct, indirect, incidental, special, consequential, or punitive) related to data misuse or breach.
• Usage of generated outputs is solely at your risk. No warranty is provided.
• Use of the Services is entirely at your own risk.

Your Rights

You may have rights under:

• CPRA (California)
• VCDPA (Virginia)
• GDPR (EU/UK)

To exercise your rights, contact us at support@runmodelrun.com. We may verify identity and restrict abusive requests.

International Transfers

If accessing from outside the U.S., you consent to transfer and processing of your data on U.S. servers. Model Run bears no liability for conflicts arising from such transfers.

Changes to This Policy

We may update this Policy. Updates will be posted here. Continued use after changes indicates acceptance.

Contact Us

For privacy questions or legal inquiries, email us at support@runmodelrun.com.